Seller rules
What every seller agrees to.
These rules keep EmberPlay safe for buyers and fair for honest sellers.
- Deliver exactly what your listing describes, within the delivery time you set.
- Keep listings accurate: the right category and item details, a fair price, and stock that matches what you really have.
- Answer cancellation requests within 48 hours (2 days) and disputes within 24 hours. If you don't, Support decides without your side of the story.
- Keep everything on EmberPlay. Never ask a buyer to pay, or to communicate, outside the platform.
- Use a buyer's delivery details only to deliver their order.
- Back up your side with proof in a dispute — screenshots or recordings of the delivery.
Consequences
Repeatedly losing disputes can lead to your seller account being suspended. While suspended, your listings are hidden and you can't publish new ones; orders already in progress continue. You can't delete reviews you receive — moderators may hide a review that breaks the rules.
See seller security and fees & payouts.